Customer Terms
Effective August 15, 2026
Care Club
Care Club progress is based on completed and fully paid eligible visits. Requests, canceled visits, declined work, skipped visits, no-shows, and unpaid visits do not count.
- Neighbor: after the first qualifying visit, a $5 next-visit credit valid for 90 days.
- Cleaning Rhythm: after the first qualifying visit in an active recurring series, eligible core cleaning may receive 12% weekly, 8% every two weeks, or 4% every four weeks. The initial visit and add-ons are excluded.
- Seasonal: after four qualifying visits in a 12-month window, up to $15 toward an eligible add-on, valid for 90 days.
- Longtime Client: after 12 qualifying visits, a $25 anniversary credit valid for 180 days.
One Care Club reward may be used with one eligible Cleaning Rhythm discount. Care Club rewards cannot be combined with another Care Club reward, transferred, exchanged for cash, or used for more than the eligible service amount. A reward is reserved only after Sam confirms the appointment and final price. Cancellation releases a reserved reward if it has not expired. Refunds or corrected visit records may reverse progress or rewards. Sam may correct errors or discontinue future earning rules, but completed transactions keep the terms recorded when they occurred.
Appointment text messages
When you check the optional transactional-text consent box in Sam's Cleaning Company's scheduler, you agree to receive automated appointment-related text messages at the mobile number you provide. Messages may include request receipts, proposed times and prices, confirmations, schedule changes, cancellation updates, and appointment reminders.
Message frequency varies with your requests and appointments. Message and data rates may apply. Consent is not a condition of purchase.
- Reply STOP to opt out of future texts.
- Reply HELP for help, or email info@samscleaningnh.com.
After you opt out, you may receive one final message confirming the opt-out. Carriers are not liable for delayed or undelivered messages. Keep your contact details current and do not send payment-card details, door codes, medical information, or other sensitive information by text.
See our Privacy Policy for how contact information and text-message consent are handled.